![]() ![]() Luckily, you already have the best weapon for this fight: evidence!įirst, let’s find out who to talk to. ISPs and other service providers get the “it’s your fault” all the time, so they’re going to need some serious nudging before they listen. Got it out of your system? Good, because here comes the bad news: You probably have an uphill battle ahead. Good news? It’s not your fault! Woo! Get dunked on, tech support! U-S-A! U-S-A! If the network trouble seems to be originating somewhere outside your direct control, there’s - you guessed it - good news and bad news. Once you find a cause that matches, you’ll be all set to put this problem to bed! It’s somewhere other than me! We’ve collected a list of the usual suspects here, complete with graphs to help compare your data. To figure out the cause of the network issue, you need to start looking closely at the symptoms of the problem and the patterns you see in PingPlotter’s data. The good news? The ball’s in your court! Since the problem’s happening within your sphere of influence, you will hopefully be able to take care of it right away. You’re going to need to dig a bit deeper and figure out what’s causing the problem. If the network trouble seems to be originating from your end, there’s good news and bad news.īad news first: The ball’s in your court. Take a look at your collected data and see on which hop the latency and/or packet loss seems to originate: Oh crap! It’s hop one! I broke it! The next steps are directly tied to where the problem starts. If the start of a route is squeaky clean, you can begin to rule out internal factors. Why? That’s simple: it’s you! Nasty red stuff at hop one usually means something on your end is causing the frowny face. If the final hop is the most important, the first hop is a close second. Remember this graph? We identified the captured data was a good snapshot of a possible issue, so let’s dive a little deeper. ![]()
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